Last updated: August 1, 2025
Overview
At SSZ Connect (Small Software Zone Connection), we are committed to delivering high-quality, smart, and simple free and premium micro SaaS tools that help freelancers, small businesses, marketers, and students boost their productivity.
While most of our tools are offered 100% free of charge, we may occasionally offer premium upgrades, subscriptions, or paid services (e.g., custom feature development, consulting, or templates). This page outlines our Refund and Return Policy to ensure transparency and trust.
🔄 General Refund Policy
Because the majority of our tools are digital software products and freely available, refunds are only applicable to paid services offered directly by SSZ Connect under specific conditions.
We follow these refund principles to balance fairness and sustainability:
✅ Eligible Refund Situations
Refunds are granted if:
Refunds are granted if:
- You were charged in error (duplicate billing, accidental charge)
- The product/service was not delivered as described
- You contacted support within 7 days of purchase, and we could not resolve your issue
- You purchased a service that turned out to be non-functional due to a system error
❌ Non-Refundable Cases
We do not offer refunds if:
You subscribed and used the product for multiple days, then requested a refund without a technical reason
You change your mind after purchasing
You fail to use the software properly due to lack of technical knowledge
You purchased the tool or service without reviewing its free version or documentation
📦 Return Policy (For Digital Products)
All tools and assets delivered by SSZ Connect are digital in nature. Therefore:
In the case of downloadable premium assets (e.g., templates, checklists), access will be revoked upon approved refund
No physical product return is necessary
All digital downloads or tools accessed online cannot be “returned” once accessed
💬 How to Request a Refund
To initiate a refund request, email us at:
📧 haidersszconnect@gmail.com
Subject: Refund Request – [Your Order ID]
Please include the following:
- Your full name and email used during purchase
- Date and time of the transaction
- Reason for the refund request
- Any supporting screenshots or error messages
We respond to refund requests within 2–4 business days.
⚖️ Dispute Resolution
If there is any dispute regarding a refund, we encourage you to first contact us so we can address the issue directly. If unresolved, disputes will be handled in accordance with applicable digital product and e-commerce regulations in Pakistan (our jurisdiction).
🌍 EU & International Customers
If you’re an EU-based customer, you may be protected by the EU consumer protection laws. However, our digital products are typically non-refundable once accessed or downloaded, in accordance with Article 16(m) of the Consumer Rights Directive.
🔐 Fraud Protection
To maintain fairness, SSZ Connect monitors usage data for paid tools. If we detect excessive usage followed by a refund request, we reserve the right to deny refunds to prevent misuse or abuse of our system.
🔄 Policy Updates
SSZ Connect reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with a revised “Last updated” date.
For important changes, we may notify you via email or website announcement.
🙌 Need Help?
If you’re unsure whether your case qualifies for a refund or have other billing concerns, don’t hesitate to contact us. We’re committed to fairness, transparency, and user satisfaction.
📧 Contact: haidersszconnect@gmail.com
🌐 Website: www.sszconnect.com